User Menu

user menu.jpg

 

Company Profile

Analytics & Usage Data

My Account

 

 


The Company Profile

company profile

a) Follow this link to return to your campaigns

b) In the Team panel you can see all user accounts(Manager Accounts) for your company. The Owner column indicates which user has the administrative rights of this company account and thus may access all campaigns, edit the company settings and create new user accounts. You can activate the feature to Receive Weekly Statistics Email. The further options displayed Deactivate, Delete & Transfer Company Ownership can only be triggered by the Owner account. By deactivating an account the User data remains whilst this user account will however not be accessible anymore but may be reactivated at any given time.

c) The New Manager Account button allows you to add your colleagues to your company profile by sending them an invitation mail.

d)Just like the My Account option in the user menu, this will lead you to the panel where you may edit your own user account data.

e) Here you may change some of the basic company account settings, if your account has the ownership.

Company SettingsDomains on the Domain Whitelist will be the only ones permitted to acquire user accounts within your company account, this way you can ensure that only email addresses with @[yourcompanydomain] receive access.

IPs on the IP Whitelist are the only IPs that are permitted to access your company account, this way you may block outside access.


Analytics & Usage Data

The Analytics & Usage Data panels are accessible through the user menu (mentioned in the Welcome Screen Section) and provide you with a wealth of insights into your data and usage.

You can adjust the time frame of the statistics and you’ll be able to export the data. SMS Breakdown will offer a Excel file containing information on the SMS usage per campaign.

Campaign Performance

The Overview indicates the daily added, completed, shortlisted & rejected candidates across all campaigns.

overview

Pass & Participation Rate

The Pass Rate gives you an idea on the quality of the incoming candidates over time: Shortlisted / completed
The Participation Rate tells you the how many of the applied candidates are willing to complete the interview over time: completed / invited

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Candidate Activity

This graph shows you the average number of completed interviews at a given hour of the day. This insight is very useful to understand your candidates and gives you an opportunity to optimize your ads and engagement efforts.

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User Performance

Processing Volume by User
This graph will show you how many candidates have been process broken down by your users. Indicating who’s the most active recruiter

user processing volume.png

Processing time by Recruiter
This will show you how responsive each on of your users are. The shorter the processing time, the more responsive the user it. The recommended maximum processing time is 24 hours.

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Processing time by campaign
This will show you how long it takes for the candidates to be processed by your recruiters in respect to the days by campaign. The shorter the time, the more responsive your recruiters are on the given day.
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User Activity
Shows you the time of day or hour of the day when your recruiters are most active (measured in shortlisting/rejecting etc. actions)

user activity.png


My Account

User settings

The User Account panel lets you edit your Manager Account data.
By selecting another language the entire interface of the software will be displayed in that language for your user account.

Tokens


Tokens

  • @messenger_interview_link : The link that will lead the candidate to the chatbot
  • @candidate_name : The candidate name
  • @company : The company name
  • @access_code : The candidate’s PIN to trigger the phone interview
  • @webdialout : A link for the candidate to click on and to do the phone interview via the web
  • @webdialout_skip_confirmation : Same phone interview via the web, however this will skip right ahead to the first question
  • @referee : When running an Employee Referral Program this will be the name of the person who referred the candidate

The Campaign View

Main Menu

Campaign view

Welcome to the campaign view. We’ll go through it from left to right.


Candidate List panel

candidate list

  1. Campaigns
  • Click here to select to display candidates from different campaigns or even all combined, selecting Show All
  1. Search
  • Enter a candidate’s name or ID to search for him/her
  1. Folders
  • Select to show candidates in different folders, the red bubble indicates how many candidates are in each folder.
  • The available folders are: Inbox (Candidates will be added to this folder automatically once they join the campaign) , Completed(Candidates will be moved to this folder automatically once they completed the automated interview), Shortlisted, On Hold, Rejected, Hired and further below No Campaign Invitation & No response

 

  1. Users
  • Here you can click on the different candidates in a given folder.
  • By scrolling down you can scroll through all candidates
  1. Filter.png
    The Filter Feature

    Filter

  • Filter Candidates by a variety of measures
  • By clicking reset you can reset the filter
  1. Labels
  • By clicking the ‘+’ button you can add labels to a candidate
  • By clicking on a candidates label you can display all candidates with that label
  • Talkpush automatically labels duplicate candidates as well as candidates that have completed more than 50% of the interview. Additionally, candidates that have tried the interview will be labeled with Attempted

 

Selecting:

  • By clicking on a candidate’s picture you can ‘select’ them, or ‘deselect’ if you click again
  • Now you can click on other candidates to select them as well or click ‘Select all’Select1Select 2On the top right you may Refresh PIN Code, send Invitation Mails or Quick Replies or Label the selected candidates.select3
    • Refresh PIN Code: If a candidate has not responded to your invitation his/her PIN to activate the interview via SMS expires and he is moved to the No Response folder. This option refreshes the candidate’s PIN
    • Invitation Mail & Quick Reply: Select and send out your choice of Invitation Mail or Quick Reply to all selected candidates at once
    • Label: Label all the selected candidates

middle panel

  1. Chat History
  • Here you see the conversation with the candidate
  • The green messages contain either the Text, Audio or Video message of the candidate. Beneath it you may see the channel it came through (‘f’ here indicating Facebook) and the time it was sent at
  • The grey messages are either the Chatbot’s responses, indicated by robot image or yours
  • Orange messages are Comments and are not visible to the candidate
  1. Messages & Comments
  • You may select between writing a Message or a Comment
  1. Quick replies
  • By clicking, a menu will pop up with Quick Replies to choose from and the option to create a new Quick Reply
  • Quick Replies make use of our token system, by using tokens you will not need to personalize every message. F.ex. <%= @candidate_name %> will automatically be replaced with the candidates name when sending. {link to explanation of all tokens}
  1. Sending Channel
  • Select over which channel you would like to send the message. SMS, Facebook, WeChat etc.
  1. Actions
  • Depending on the folder and the campaign settings the following actions will be displayed here:
    • Tokens: Let’s you insert tokens into the message
    • Robocall: Trigger a phone interview call
    • Call Candidates: Call the candidate and speak to him through the software
    • Send Invitation SMS: Send the Invitation SMS as set in the campaign settings
    • Stop/Resume Bot: Stop the Chatbot or resume it

Candidate Profile Panel
Candidate section

a) Campaign Options

Add Candidate

        • You may add candidates manually following this option.
        • You may write the details and uploading a resume individually.
        • On the “CSV Parsing” tag you can upload CSV files via drag-&-drop containing candidate data. In the following format:“first name, last name, email, country code, phone number, referee” – referee being used in cases where a candidate was refereed by someone.
        • On the “CV Upload” tab you can upload CVs directly by dragging and droppingaddcandidate

Campaign Settings

  • Will lead you to the campaign settings and lets you edit the setting established during the initial campaign creation

Export

  • Will initiate a download of an excel file containing the data of all the candidates in this particular campaign

 

 

b) Candidate Data

  • The candidates basic and contact information as well as the campaign he/she is in. With the unique candidate ID you may find a candidate in the search bar. Also, please use this ID whenever you have a question or witness an issue regarding the software. Source will tell you through which channel this candidate was added to the campaign. Added & Completed will show the dates of when the candidate was added to the campaign and when he/she completed the interview (in this example both were on the 27th of march)
  • The four buttons to the right of the candidate’s image are used to move the candidate into different folders throughout the recruitment process. You may move a candidate to the Shortlist, Rejected, On Hold or Hired folders

c) Sharing

  • Generates a link that you can send and therefore share the candidates profile with other decision stakeholders. The recipient does not need to have a Talkpush account. Once the link is generated you may adjust which information you’d like it to include by clicking on Generate Links on the top right

d) Responses

  • View and revise the candidate’s responses, in the given format(text, audio or video) along with the question text and the transcribed response(if audio)

 

The Welcome Screen

Main Menu

Welcome Page

  1. The Graph
    • This graph shows you the total Participation Rate (# candidates that completed the interview / # total invited candidates) & Pass Rate (# shortlisted candidates / # candidates that completed the interview) of all the campaigns over the past two weeks
  2. The Campaign
    • Here you’ll see the campaign name, # candidates in the Inbox, Completed & Shortlisted folders, whether Auto-call, Chatbot or Inquiry are enabled. If you created a campaign yourself or been given access to it you will see the following Action options Campaign Settings, Duplicate Campaign, Export & Delete.
  3. Talkpush Logo
    • Clicking on the the company button will allow you to return to this Home Screen from from anywhere within the software
  4. User Menu
    • Clicking here will show you access to the Company Profile, Analytics, Usage Data, My Account sections and to Logout.user menu.jpg
  5. Intercom
    • Click here to write a message and contact Talkpush Customer Support at any time